Hi, I would like to create reports and be able to report the Resolution time for each of the issue in it. I define the reolution time to be, the time between an issue opened to the time the same issue is flagged as resolved.
ID 242
Category User Interface Stats & Reports
Author Kalai Krishnamurthy
Date Created 4/8/2009 12:04:13 PM
Date Updated 4/8/2009 12:25:25 PM
Status New Idea
Score 20
Promoted By
Caroline Berrie
Kalai Krishnamurthy
Comments
Navita: Maurycy Widera 4/9/2009 2:57:51 AM
Would it be beneficial to split the result between time waiting 'for the customer' and time waiting 'internally'. Every time when issue is reassigned it's either assigned internally or externally.
