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Contact Details of the customer available to the Support Team
Hi,

It would be useful to store additional information about the user (e.g. mobile phone number, fax, etc.) and allow users with a specific role to see those details (e.g. only available to the Support Team)

For example when a customer raises a bug - very often it is required to call him/her back. Currently we need to use an external adress book to lookup the phone numbers.

Thanks,
mau.
ID
263
Category
User Interface
Author
Navita: Maurycy Widera
Date Created
10/23/2009 3:35:44 AM
Date Updated
10/23/2009 3:35:44 AM
Status
New Idea
Score
20
Promoted By
Maria SandifordNavita: Maurycy Widera
Comments
Caroline Berrie 10/23/2009 4:12:28 AM
To the Bugtrack team,

We have a list of our contacts on Sharepoint but is there any way to link that to Bugtrack?

Regards,

Caroline
Navita: Maurycy Widera 10/23/2009 4:28:03 AM
If there would be a field on the BT to include a URL (on top of a phone number) you could point it to any URL address (including Sharepoint)
Boris Heuer 10/23/2009 4:39:53 AM
We use a custom field (called "Customer reference") to store those contact details (mainly company, sometimes also name).
But our support uses Siebel CRM as their primary tool, so they need just a name, not the complete details (e-mail, phone, etc.).
Navita: Maurycy Widera 10/23/2009 4:43:10 AM
But Custom Field is specific for each issue - I'm looking more for a central repository of contact details (or links to other systems which holds full information about the customer). The link between BT user and an external system should be entered only once.
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