I have to spend around 3 days per month creating support reports which I manually have to do as the reports in Bugtrack aren't suitable. I have many filters (apx 200)set up for each of my clients to give me the stats I need but I need to read these, type them into a template and if the time period is for a year or a quarter I have to manually edit each filter I have. I've attached my sample tempate but it would be excellent if Bugtrack could create a template report like I have attached and we can specify whether it's for the last month, quarter or year and automatically press a button to generate the report.
I will also attach a screenshot of the typical filters I have set up in Bugtrack - due to only being able to add one attachment I can't add the screenshot of the filters I have set up. Service Performance Report Template.xls | |