It would be useful to have some more resolution options. "Active" , "open" and "resolved" doesn't really cover everything. And "open" could mean anything - but does not show what exactly we are doing with the issue. We could do with several more in between such as "Replied", "Queried", "Assigned to developer", "On hold", "Waiting for quote". I can imagine lots of projects where having these status options would be useful. Anyone got any more?
ID 203
Category Configuration Management
Author Simone Larche
Date Created 1/21/2008 4:50:45 AM
Date Updated 4/7/2010 9:45:44 AM
Status New Idea
Score 60
Promoted By
Patrick Finigan
Caroline Berrie
Justin Willey
Boris Heuer
Murray Pope
Simone Larche
Comments
Murray Pope 1/21/2008 4:54:36 AM
I guess if anything were to be added here then it should be user-configurable (no point second-guessing which options each business process would require).
Sounds useful to me, as we could use that to have better workflow management (if we used it properly and consistently!)
Boris Heuer 1/21/2008 5:03:28 AM
I currently (mis?)use the Phase field for tracking the sub-status of an open issue.
The drawback of this approach is, that it depends on the (human) user who edits an item to change it appropriately - which is a source for inconsistency typically. So automating it somehow is a good idea.
I support the idea of making it configurable to match the workflow/business process for each company using it.
But always remember KIS (keep it simple) - that's one of the reasons why I originally preferred BUGtrack to stuff like bugzilla.
Evgen Goncharov Staff 1/21/2008 5:40:04 AM
Using [Phase](http://www.bugtrack.net/help/#ID0ETOEK) or [Custom Fields](http://www.bugtrack.net/help/#ID0EJSCK) for it is a recommended approach.
Simone Larche 1/21/2008 5:43:04 AM
I guess we could use other fields like phase but when it comes to reporting/replying to customers it would be more useful to have them in the status fields.
Miguel Berrozpe 1/3/2009 12:04:55 PM
I think the beauty of bugtrack is simple, intuitive, not too complex workflows. You can use other fields (even custom fields) for the stated purpose, without changing the workflow structure.
