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Kalai Krishnamurthy 6/18/2009 11:43:44 AM

I second this idea as we have found the resolved workflow to be a little cumbersome as described above. The above suggestion will definitely reduce the reassignments of resolved issue.

Murray Pope 5/27/2010 5:48:01 AM

On RESOLVE, issues currently silently reassign themselves to their originator, meaning you then need to re- reassign these back to whoever was previosly holding it, if that's what you want to do.

I propose we get a mechanism to choose not to do this. At the simplest, a simple global switch that enabled or disabled this, but perhaps a better solution would be to provide an "Assign To" drop down when Resolving, which could default to the originator for sure, but which the user could change.

That would preserve current functionality as the default but allow it to be used differently if required.

Thanks

Kirill Bondar  Staff  5/27/2010 9:06:54 AM

Merged with:
279 - Not reassign to originator on Resolve

Matthew Hesse 7/29/2010 1:13:39 PM

I would really like to see this default to "Select.." or something, and not the alphabetically first person in the list. Too often people inadvertently assign to someone without thinking about it (and that person is on my doorstep asking why) ... force them to think about their choice! :-o

Matthew Hesse 7/29/2010 1:14:58 PM

..and I should say that this would apply to the "Assign to..." dropdown, too!!!