Miguel Berrozpe 10/15/2012 6:48:13 PM May I add: in "Assign To" field, selecting first a department and then a user, would also narrow down the amount of users in the pickup menu, which is useful for large organizations or projects. For instance in our project, for incident management (not IT development), we have >100 users organized perhaps in a dozen departments or companies. Each "user group" is, in fact, such a department or company; and incident resolution must often be tracked within a group, more than solely a person. If "Assign To" would be first to a user group and then to a person, the user interface would be much simpler as regards filtering, follow-up, reporting, etc.
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